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A If you receive a defective item, you may return it or ask for a discount. Due to time zones, our reply to your questions may not be immediately. If it's non-workdays, please kindly be patient and wait till Monday. Cut Pile Electric Tufting Gun.This item is in the category "Crafts\Needlecrafts & Yarn\Rug Making\Other Rug Making Supplies". The seller is "columbiadream" and is located in this country: US. This item can be shipped to United States.